LRC Stuttgart QA Supervisor Believes Combined US National Team and Home National Team is More Effective | Item







Diana Garland, quality assurance supervisor in the Transportation Division, Logistics Readiness Center Stuttgart, 405th Army Field Support Brigade, inspects shipping crates at the warehouse. It has seven quality assurance people on its team, made up of a mix of military civilians and local national employees. Garland said having a good mix of U.S. national and local employees on their team helps them stay on their toes, helps them perform better as a team, and makes them more effective.
(Photo credit: Courtesy U.S. Army photo)


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Last name: Diana garland

Job title: Quality Assurance Supervisor and Customs Inspector

Assigned: Transport Division, Logistics Readiness Center Stuttgart, 405th Army Field Support Brigade

Site: Panzer Kaserne, Germany

Experience: I have worked at LRC Stuttgart for almost 17 years. We used to be called the Logistics Directorate when we reported directly to the US Army Garrison in Stuttgart, but now we are LRC Stuttgart and we report to the 405th AFSB. I was a transport consultant for about 12 or 13 years and then I moved on to quality assurance.

Hometown: Stuttgart, Germany

Family: My husband’s name is Milton and we have been married for 17 years. I met him when I started working at the transport office. We have three children. Our oldest daughter, Marley, is 15 and our son, Silas, 14. Our youngest daughter is 7 years old and her name is Leyla.

Question: Can you explain what you do and what you are responsible for as quality assurance supervisor and customs inspector of LRC Stuttgart?

A: I have seven people on my team, and we are the liaison between all the clients and all the moving companies. We make sure moving companies pack clients the way they are supposed to and help make sure everything runs smoothly. At the same time, we are required to inspect agricultural items, such as barbecues, lawn mowers, patio furniture and other outdoor items. If the customer brings a gun to Germany or buys one here and returns it to the United States, we make sure all paperwork is correct and the gun is properly packaged by the moving company. We’re here to help customers and guide them through the process.

Question: Why is the service you and your team provide to the military community in Stuttgart so important?

A: It is important to us that customers are happy with their moving experience. We help ensure that their valuables and belongings are not damaged during the move, and if certain items are damaged, it is important that they get the correct information on how to file a claim, where to submit the claim and what to do to be reimbursed. My husband was in the military, so I have changed duty stations several times over the years. I can easily sympathize with them. It is important for me to help where I can because I have been in their shoes.

Question: What do you like about your job and what motivates you?

A: The quality assurance team that I supervise is a good mix of local national employees and military civilians, and I like that. We are a great team. My local national staff and I are the continuity and local knowledge base, and the army civilians who rotate every few years are a breath of fresh air for new ideas. I think it’s very important to have a good mix of American civilian personnel and local national employees. Each department should have at least one local national, and each department should have at least one army civilian. This significant combination of US national and local employees helps us stay on our toes, helps us perform better as a team, and helps make us more effective.

LRC Stuttgart and 405th AFSB: When it comes to providing day-to-day installation services, LRC Stuttgart leads, manages and coordinates a variety of operations and activities in support of USAG Stuttgart. LRC Stuttgart reports to 405th AFSB, which is assigned to the US Army Sustainment Command and under the operational control of the 21th Theater Sustainment Command, US Army Europe and Africa. The brigade is headquartered in Kaiserslautern, Germany, and provides corporate materiel support to US forces throughout Europe and Africa – providing theater support logistics; synchronize procurement, logistics and technology; and leveraging the US Army Materiel Command’s materiel business to support joint forces. For more information on the 405th AFSB, visit the official website at www.afsbeurope.army.mil and the official Facebook site at www.facebook.com/405thAFSB.


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